Returns and Exchanges

For reasons of safety we cannot accept change of mind refunds/exchanges for items of an electrical nature, whether or not the item has been installed.

For items not of an electrical nature, we will gladly accept change of mind exchanges up to 14 days from date of purchase. Items must be unopened and unused. The item including the original packaging if any must be in saleable condition. Freight and delivery charges are not refundable, and delivery back to us is the customers's responsibility and cost.

Parts that have been ordered in specifically for a customer, cannot be returned or refunded.

PCB (Printed Circuit Board) Purchases - Please bear in mind, that electronic components can, in some cases, be damaged by static electricity, or some other factor. Sometimes the fault in a circuit board can be a result of a fault in another component, and fitting a new board to a machine can result in damage to the new board. Because of these factors, please be aware that PCBs, if purchased, cannot be returned for credit under any circumstances, whether fitted to your machine or not.

Orders can be cancelled up 2 hours before the time of delivery, however a 20% administration fee will be charged. Credits or refunds will not be given for delays in delivery which is outside the control of Online Appliance Parts.

If for any reason you are unhappy with the products delivered, please keep them in their original condition so that we can arrange pickup if necessary and assess your complaint.