Returns and Exchanges Policy
Online Appliance Parts is pleased to offer 21-Day return policy for stock-items only*, not including delivery fees. A 20% restocking fee may apply for some items. The item must be returned in its original, sell-able condition. The customer is responsible for shipping, tracking and ensuring the returned package arrives correctly and safely at our warehouse. Goods must not be returned before written authorisation is received and confirmed. Any goods returned without authorisation will be discarded.
We define a stock-item as a product which we keep in stock in our warehouse. It is the customers sole responsibility to check with us if an item is a stock-item or not before placing their order.
Returns are not available for non-stock items under any circumstances. Non-Stock items are products which are ordered in specifically from the supplier for the customer. It is the customers sole responsibility to check with us if an item is a non-stock item or not before placing their order, and to ensure they have ordered the correct product as advertised per the details on our online listings.
Placing an order is a commitment to buy. As such, any order that is already in transit may not be cancelled. Typically back-ordered non-stock items involve an irrevocable purchase contract with our supplier, which may not always be refunded. We are typically not able to offer cancellations for backordered non-stock items. However, in certain cases where a backorder is able to be cancelled with our supplier prior to being shipped to us, we may facilitate cancellations and refunds in goodwill.
*Purchases of Electronic Products
Unfortunately due to safety concerns and the inherent instability of electronic components, the 21-day stock item return policy does not apply to purchases containing electronic components. Before placing an order for an Electronic item, please be aware that any electronic components purchased cannot be returned for Change of Mind credit under any circumstances.
Returns are available for faulty goods within the supplier's warranty period. To find out the warranty period, please ask us before placing your order. These returns must be authorised, with the fault accurately described to us as a part of the authorisation process.
Return of Incorrect Products
Ordering a spare part for your appliance can be tricky. Our staff are available to check product compatibility before orders are placed. It is the customers responsibility to determine if a product is fit for purpose prior to ordering, and to provide correct and complete appliance identifying information to our staff. As such, a customer's at-fault purchase of in incorrect item (including where incorrect information was provided to us) is not eligible for a return outside the conditions above.
In the rare cases where Online Appliance Parts is found, proven and demonstrated to be at-fault for the provision of a not fit-for-purpose product, a return can be facilitated through the usual return authorisation process.
Exchanges may be facilitated and authorised per the conditions above, stringent to the same rules as direct returns.
Shipping of Authorised Returns
Per Australian Consumer law, the customer is generally responsible for returning the product if it can be posted or easily returned.