Is my part a match for my model?
Online Appliance Parts can help you check if your part will suit a provided model number. We recommend that you check you make sure that your ordered parts are correct before ordering, by checking the matching model lists on our listings or getting in contact with us. This is important as not all orders can be returned or cancelled once they are placed.
Is the part I want in stock?
We keep the majority of our listed products in stock, and will be able to ship most orders within 24 hours. However, the shifting tides of availability can sometimes change things quicker than we can update our listings. If an item is not in stock at the time of an order, it is immediately placed on backorder with our network of suppliers. Backordered items are generally received into our warehouse in 3-10 working days, depending on the brand. You can read more about delivery times and ETA's here. If the ETA is a crucial factor, please get in contact with us before placing your order.
Can I pickup my order? Where is your store located?
Online Appliance Parts is currently a delivery only online company. Our warehouses for shipping purposes are located in a logistics centre in Granville, Sydney, and occasionally on the Gold Coast (depending on the order and delivery location). However, with our $10 flat fee shipping and our efficient delivery process we aim to make the delivery just as convenient as picking up the order.
What is your phone number?
Online Appliance Parts currently communicates via phone, online form and email. Email can be used for new enquiries or order followups (including returns), while our phone line is best used for new enquiries only. You can expect a prompt, professional and accurate response from our contact form, phone line or email address between 8:30am-5:00pm on weekdays. You can get in contact with us here.
Should I place an order for a discontinued item?
In the appliance spare parts industry availabilities can change quickly and without warning. If your part has been discontinued by other suppliers, we recommend double checking with us before ordering to make sure it is still available.
Can I return or exchange my order if it is wrong?
See our complete return policy here.
How much will shipping cost? How long will it take to get my part?
To make things as easy as possible, we've simplified our shipping process with a $10 flat fee delivery across all Australia - no matter what you order, no matter how much you order. It's just one straightforward fee. You can read more about shipping and delivery here.
Can I ship to New Zealand?
Shipping to New Zealand is available for most parts for $27.95, and can be selected when checking out. Occasionally due to bulky or heavy items there may be an additional charge. Shipments to NZ are processed via Australia Post. Get in contact with us if you have any questions about the process.
I am overseas, can I place an order?
Online Appliance Parts currently only supports shipping within Australia and New Zealand. Other countries are not supported.
I still haven't received my order, why would it be taking so long?
Most of our parts are kept in stock and can be dispatched quickly after placing your order. Unfortunately the nature of appliance part availabilities and ETAs within Australia can sometimes be unpredictable, and listed items may be out of stock at the time of the order. In these cases required parts are immediately backordered from the supplier, who typically take 3-10 working days to get us the new stock, depending on the supplier and their availability. In rare cases the supplier may also be out of stock, which can incur additional delays. You can always get in contact with us at any point in the process for an update, and we will work with the supplier to get you your goods as soon as possible. You can read more about shipping and delivery here.
For any other questions:
Get in touch with us here.